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George Crittenden

ServiceNow DevOps Engineer

George Crittenden
Professional Status
Employed
Available
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 4 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.

Sr. Tools Engineer

AIG
Since May 2015
  • Provide development, testing, & enterprise application support for ServiceNow ITSM infrastructure.
  • Responsible for monitoring core infrastructure services & coordinating resolution of global break fix issues aligned within AIG Global Services organization.
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Lead Engineer

JPMORGAN CHASE
March 2014 to May 2015
  • Provide 24/7 systems support & enterprise infrastructure management designed to minimize customer outages and service impacts.
  • Responsible for monitoring core infrastructure services & resolving global break fix issues aligned within CCB CTO organization including Distributed, Storage, Mainframe, & Batch operations.
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Application Systems Analyst

MD ANDERSON CANCER CENTER
June 2012 to March 2014
  • Provide technical design, testing and system documentation for ICD-10 system remediation effort for the MedAptus application.
  • MedAptus is a revenue capture application that enables physicians to review, document and submit patient & laboratory medical billing charges.
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Support Engineer (Contract)

JPMORGAN CHASE
May 2011 to March 2012
  • Provide 24/7 systems support & enterprise infrastructure management designed to minimize customer outages and service impacts.
  • Responsible for monitoring core infrastructure services & resolving global break fix issues aligned within GTI GSO organization including Distributed, Network, Storage, and Batch.
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Application Systems Engineer (Contract)

WELLS FARGO
May 2010 to May 2011
  • Provide application testing & software technical support for image payment processing operations (ImageMark Transaction Manager) used to verify banking transaction integrity for UNIX & Windows platforms.
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  • Modules
    Incident, Problem, Change, Release, Knowledge, SLM, Service Catalog, SCRUM, CMDB, Asset Management, Content Management, Event Management
    Advanced
  • Integrations
    LDAP, Web Services, MID Servers, SSO
    Advanced
  • Development
    Workflow administration, Reporting, Form/UI configurations, Notifications, data imports
    Good
  • Scripting
    Experienced leveraging ServiceNow platform scripting API’s (SOAP, REST, etc.)
    Good
  • Javascript
    Good
  • HTML
    Advanced
  • User Interface
    Advanced
  • System Monitoring
    Advanced
  • System Administration
    Advanced
  • MID Servers
    Good
  • Custom Scripting
    Advanced
  • MySQL
    Good
  • Microsoft SQL Server
    Advanced