George Crittenden
ServiceNow DevOps Engineer
Professional Status
Consultant
Available
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 9 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.
IT Operations Process Lead
Hewlett Packard Enterprise
October 2020
to July 2021
- Coordinate requirements gathering for ServiceNow system integrations, platform optimizations, & work reduction through automation.
- Develop operations runbook documentation, Steer process improvement efforts, & Help drive standardization in Agile development practices.
Detailed Description
- Design automated software and product upgrades, change management, & release management solutions
- Develop ServiceNow dashboards & reporting to aid troubleshooting & visualization of systems performance
- Coordinate CMDB maintenance & Data Loads (via Import Sets & manual CI Bulk Edits)
- Consolidate existing Catalog Items into bundled Order Guides to reflect simplified business processes
- Engage with development to test software for reliability and scale, ensuring minimal refactoring or changes
- Troubleshoot priority incidents, facilitate blameless post-mortems, & ensure permanent closure of incidents
- Organize SDLC development tasks, testing of user-reported solution defects and feature enhancement requests