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George Crittenden

ServiceNow DevOps Engineer

George Crittenden
Professional Status
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 9 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.

Application Systems Analyst (Contract)

June 2012 to March 2014
  • Provide technical design, testing and system documentation for ICD-10 system remediation effort for the MedAptus application.
  • MedAptus is a revenue capture application that enables physicians to review, document and submit patient & laboratory medical billing charges.
Detailed Description
  • Coordinate enterprise connectivity (HL7) and application data flow details according to system design documents.
  • Align change management scheduling of systems maintenance & vendor fixes into production & test environments.
  • Use SDLC processes to organize testing (20 systems) according to product specifications and design documents.
  • Coordinate defect reporting & resolution of operations issues with IT administrators, contractors, & software vendors.
  • Deliver training & documentation on systems administration tasks for clustered Windows server environments.
  • Customize SQL test queries to validate SQL Server database connectivity & medical encounter report outputs.