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George Crittenden

ServiceNow DevOps Engineer

George Crittenden
Professional Status
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 9 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.

Support Engineer (Contract)

May 2011 to March 2012
  • Provide 24/7 systems support & enterprise infrastructure management designed to minimize customer outages and service impacts.
  • Responsible for monitoring core infrastructure services & resolving global break fix issues aligned within GTI GSO organization including Distributed, Network, Storage, and Batch.
Detailed Description
  • Systems administration for production server systems (Windows, Solaris, AIX, & RH Linux).
  • Manage operation of enterprise network devices (routers, switches) & telecommunication data circuits (T1, Frame Relay).
  • Coordinate VLAN configurations & Cisco VOIP phone operations for retail branch network
  • Validate enterprise data archival & restores: (NetBackup) & review iSCSI instrumentation output for SAN operations.
  • Coordinate defect reporting & resolution of operations issues with contractors, telecommunications, & hardware vendors.
  • Align change management scheduling of systems maintenance & vendor fixes into production environments.
  • Coordinate systems tuning for enterprise monitoring: (Tivoli, Netcool) & batch operations: (Control-M / Autosys).
  • Contribute to Continuous Improvement processes & procedures including automation and documentation.
  • Coordinate VMWare (4.x) virtual machine configurations for production servers (P2V & B2V conversions)