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George Crittenden

ServiceNow DevOps Engineer

George Crittenden
Professional Status
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 6 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.

Sr. Tools Engineer

May 2015 to March 2019
  • Provide development, testing, & enterprise application support for ServiceNow ITSM infrastructure.
  • Responsible for monitoring core infrastructure services & coordinating resolution of global break fix issues aligned within AIG Global Services organization.
Detailed Description
  • Coordinate application management & monitoring for self-hosted ServiceNow ITSM implementation (J2EE/Apache/Tomcat)
  • Systems administration activities for production server systems (RH Linux, AIX, Solaris, & Windows)
  • Promote technical delivery across project execution lifecycle (Requirements, Design, Build, Test, Deploy, & Support)
  • Organize SDLC development tasks & testing for reported solution defects & feature request enhancements
  • Validate application performance & SLA compliance via vendor tools & custom instrumentation (Nimsoft Monitor/log analysis)
  • Coordinate defect reporting & resolution of operation issues with application development & software vendors
  • Align change management scheduling of systems maintenance, enhancements, & vendor fixes into production environments
  • Contribute to Continuous Improvement processes & procedures including automation and documentation
  • Coordinate workflow tuning for Self-Service Enterprise Password Reset Portal (Web & Phone IVR) [Courion (AAS) framework]
  • Customize SQL updates for production databases (Oracle, SQL Server) relevant to ITSM operations
  • Coordinate configuration of SCOM management packs for targeted applications (J2EE/Apache/Tomcat, WebLogic, SQL Server, MySQL)