As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 6 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.
ITSM (Incident, Request, Problem, Change, SLM, Service Catalog, Service Desk, Asset)
ITOM (Discovery, Orchestration, Event Management, Service Mapping)
Advanced training in diagnostics & resolution strategies for Cisco-based Wide Area Networks. Configuration management training for Cisco routers & switches in multi-protocol networks.
IBM Enterprise Server Certificate Program
Training in systems operation techniques through the usage of TSO, ISPF, JES, & SDSF on enterprise mainframe systems. Administrative scope included assembly programming, COBOL coding, & JCL batch programming procedures for z/OS systems environments.