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George Crittenden

ServiceNow DevOps Engineer

George Crittenden
Professional Status
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 9 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.

ServiceNow Developer (Contract)

September 2019 to March 2020
  • Provide application development & operational change management tasks for ServiceNow enterprise infrastructure to minimize customer outages and service impacts within federal IT project operations (DOD USAF).
  • Develop ServiceNow feature enhancements, remediate defects, & implement infrastructure integrations as part of interactive Agile development process.
Detailed Description
  • Organize SDLC development tasks & testing of user-reported solution defects & feature enhancement requests
  • Coordinate application release deployments for self-hosted ServiceNow ITSM implementation (J2EE/Apache/Tomcat)
  • Organize CMDB maintenance & Data Loads (via Import Sets & manual CI Bulk Edits)
  • Develop Service Portal Catalog Items & Record Producers compliant with stakeholder requirements
  • Align change management scheduling of systems maintenance, enhancements, & vendor fixes into production environments
  • Coordinate defect reporting & resolution of operation issues with 3rd Party application development & vendor support
  • Publish feature summary documentation & training content videos for application end users & stakeholders
  • Contribute to Continuous Improvement processes & procedures including automation and documentation
  • Promote technical delivery across project execution lifecycle (Requirements, Design, Build, Test, Deploy, & Support)