George Crittenden
ServiceNow DevOps Engineer
Professional Status
Consultant
Available
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 9 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.
ServiceNow Developer (Contract)
ProSoDel
Since January 2024
- Provide application development & systems analysis for ServiceNow enterprise infrastructure within federal IT project operations (Veterans Administration).
- Develop ServiceNow feature enhancements, remediate defects, & implement infrastructure integrations as part of Agile development process.
Adjunct Instructor (Cisco CCNA)
Bread of Life Academy
Since January 2024
- Provide virtual instruction for Computing Technology, CyberSecurity, & Enterprise Networking (Cisco Academy-affiliated)
- Intermediate training in configuration management, computing diagnostics, & resolution strategies for Cisco-based Enterprise Networks
Enterprise Architect
TierPoint
July 2021
to September 2023
- Establish approaches for integration of enterprise processes, data, & applications with the ServiceNow platform.
- Develop ServiceNow feature enhancements, remediate defects, & diagnose infrastructure integrations as part of Agile development process.
IT Operations Process Lead
Hewlett Packard Enterprise
October 2020
to July 2021
- Coordinate requirements gathering for ServiceNow system integrations, platform optimizations, & work reduction through automation.
- Develop operations runbook documentation, Steer process improvement efforts, & Help drive standardization in Agile development practices.
ServiceNow Developer (Contract)
Leidos
September 2019
to March 2020
- Provide application development & operational change management tasks for ServiceNow enterprise infrastructure to minimize customer outages and service impacts within federal IT project operations (DOD USAF).
- Develop ServiceNow feature enhancements, remediate defects, & implement infrastructure integrations as part of interactive Agile development process.
Sr. Tools Engineer
AIG
May 2015
to March 2019
- Provide development, testing, & enterprise application support for ServiceNow ITSM infrastructure.
- Responsible for monitoring core infrastructure services & coordinating resolution of global break fix issues aligned within AIG Global Services organization.
Lead Engineer
JPMORGAN CHASE
March 2014
to May 2015
- Provide 24/7 systems support & enterprise infrastructure management designed to minimize customer outages and service impacts.
- Responsible for monitoring core infrastructure services & resolving global break fix issues aligned within CCB CTO organization including Distributed, Storage, Mainframe, & Batch operations.
Application Systems Analyst (Contract)
MD ANDERSON CANCER CENTER
June 2012
to March 2014
- Provide technical design, testing and system documentation for ICD-10 system remediation effort for the MedAptus application.
- MedAptus is a revenue capture application that enables physicians to review, document and submit patient & laboratory medical billing charges.
Support Engineer (Contract)
JPMORGAN CHASE
May 2011
to March 2012
- Provide 24/7 systems support & enterprise infrastructure management designed to minimize customer outages and service impacts.
- Responsible for monitoring core infrastructure services & resolving global break fix issues aligned within GTI GSO organization including Distributed, Network, Storage, and Batch.
Skills
ServiceNow Specialties
-
Modules
ITSM (Incident, Request, Problem, Change, SLM, Service Catalog, Service Desk, Asset)
ITOM (Discovery, Orchestration, Event Management, Service Mapping)
CSM, Performance Analytics, CMDB, Knowledge, SCRUM
APM (Application Portfolio Management, Strategic Portfolio Management)Advanced -
Integrations
Mobile, Web Services, eBonding, MID Servers, SSO, LDAPAdvanced
-
Development
Dashboards, Business Rules, Reporting, Workflow administration, Form/UI configurations, Notifications, Data ImportsAdvanced
-
Scripting
Client scripts, Background scripts, ServiceNow platform scripting APIs (SOAP, REST, etc.)Advanced
ServiceNow Modules
-
ITSM
Advanced
-
ITOM
Good
-
CSM
Good
-
Knowledge Management
Good
-
Now Mobile
Good
-
WSD (Workplace Service Delivery)
Good
ServiceNow Development & Integrations
-
Javascript
Advanced
-
HTML
Advanced
-
User Interface
Advanced
-
System Monitoring
Advanced
-
System Administration
Advanced
-
MID Servers
Advanced
-
Custom Scripting
Advanced
-
MySQL
Good
-
Microsoft SQL Server
Advanced