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George Crittenden

ServiceNow DevOps Engineer

George Crittenden
Professional Status
Consultant
Available
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 9 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.
  • Provide application development & systems analysis for ServiceNow enterprise infrastructure within federal IT project operations (Veterans Administration).
  • Develop ServiceNow feature enhancements, remediate defects, & implement infrastructure integrations as part of Agile development process.
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  • Provide virtual instruction for Computing Technology, CyberSecurity, & Enterprise Networking (Cisco Academy-affiliated)
  • Intermediate training in configuration management, computing diagnostics, & resolution strategies for Cisco-based Enterprise Networks
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Enterprise Architect

TierPoint
July 2021 to September 2023
  • Establish approaches for integration of enterprise processes, data, & applications with the ServiceNow platform.
  • Develop ServiceNow feature enhancements, remediate defects, & diagnose infrastructure integrations as part of Agile development process.
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IT Operations Process Lead

Hewlett Packard Enterprise
October 2020 to July 2021
  • Coordinate requirements gathering for ServiceNow system integrations, platform optimizations, & work reduction through automation.
  • Develop operations runbook documentation, Steer process improvement efforts, & Help drive standardization in Agile development practices.
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ServiceNow Developer (Contract)

Leidos
September 2019 to March 2020
  • Provide application development & operational change management tasks for ServiceNow enterprise infrastructure to minimize customer outages and service impacts within federal IT project operations (DOD USAF).
  • Develop ServiceNow feature enhancements, remediate defects, & implement infrastructure integrations as part of interactive Agile development process.
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Sr. Tools Engineer

AIG
May 2015 to March 2019
  • Provide development, testing, & enterprise application support for ServiceNow ITSM infrastructure.
  • Responsible for monitoring core infrastructure services & coordinating resolution of global break fix issues aligned within AIG Global Services organization.
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Lead Engineer

JPMORGAN CHASE
March 2014 to May 2015
  • Provide 24/7 systems support & enterprise infrastructure management designed to minimize customer outages and service impacts.
  • Responsible for monitoring core infrastructure services & resolving global break fix issues aligned within CCB CTO organization including Distributed, Storage, Mainframe, & Batch operations.
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Application Systems Analyst (Contract)

MD ANDERSON CANCER CENTER
June 2012 to March 2014
  • Provide technical design, testing and system documentation for ICD-10 system remediation effort for the MedAptus application.
  • MedAptus is a revenue capture application that enables physicians to review, document and submit patient & laboratory medical billing charges.
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Support Engineer (Contract)

JPMORGAN CHASE
May 2011 to March 2012
  • Provide 24/7 systems support & enterprise infrastructure management designed to minimize customer outages and service impacts.
  • Responsible for monitoring core infrastructure services & resolving global break fix issues aligned within GTI GSO organization including Distributed, Network, Storage, and Batch.
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Skills

ServiceNow Specialties

  • Modules
    ITSM (Incident, Request, Problem, Change, SLM, Service Catalog, Service Desk, Asset)

    ITOM (Discovery, Orchestration, Event Management, Service Mapping)

    CSM, Performance Analytics, CMDB, Knowledge, SCRUM

    APM (Application Portfolio Management, Strategic Portfolio Management)
    Advanced
  • Integrations
    Mobile, Web Services, eBonding, MID Servers, SSO, LDAP
    Advanced
  • Development
    Dashboards, Business Rules, Reporting, Workflow administration, Form/UI configurations, Notifications, Data Imports
    Advanced
  • Scripting
    Client scripts, Background scripts, ServiceNow platform scripting APIs (SOAP, REST, etc.)
    Advanced

ServiceNow Modules

  • ITSM
    Advanced
  • ITOM
    Good
  • CSM
    Good
  • Knowledge Management
    Good
  • Now Mobile
    Good
  • WSD (Workplace Service Delivery)
    Good

ServiceNow Development & Integrations

  • Javascript
    Advanced
  • HTML
    Advanced
  • User Interface
    Advanced
  • System Monitoring
    Advanced
  • System Administration
    Advanced
  • MID Servers
    Advanced
  • Custom Scripting
    Advanced
  • MySQL
    Good
  • Microsoft SQL Server
    Advanced