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George Crittenden

ServiceNow DevOps Engineer

George Crittenden
Professional Status
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 9 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.

Application Systems Engineer (Contract)

May 2010 to May 2011
  • Provide application testing & software technical support for image payment processing operations (ImageMark Transaction Manager) used to verify banking transaction integrity for UNIX & Windows platforms.
Detailed Description
  • Troubleshoot & debug ImageMark application failures on enterprise Windows & Unix systems.
  • Perform modeling and simulations to verify enterprise ImageMark program deployments.
  • Validate test data preparation & review test program debugging instrumentation output.
  • Coordinate defect reporting & resolution of operations issues with partner software vendors.
  • Use SDLC processes to validate product code & organize testing according to product specifications and design documents.
  • Systems administration for lab systems used for QA & unit-testing of product maintenance (Windows, Solaris, & Linux).
  • Coordinate SQL updates for Sybase databases relevant to balancing integrity for banking transaction processing.
  • Align schedule of vendor product fixes published via FTP for installation into production & test environments.
  • Customize VMWare (4.x) virtual machine configurations for lab system validation