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George Crittenden

ServiceNow DevOps Engineer

George Crittenden
Professional Status
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 9 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.

Technical Support Engineer (Contract)

January 2010 to August 2010
  • Provide software technical support, applications tuning, & systems administration for enterprise IT audit & policy management products (Control Compliance Suite) for UNIX & Windows platforms.
Detailed Description
  • Troubleshoot & debug application failures on enterprise Windows & Unix systems
  • Deliver training on product features (Active Directory Reporting) for internal & external audiences.
  • Customize virtual machine configurations for lab system validation (VMWare 3.x, 4.x)
  • Compose reporting automation to provide status details for field support issues
  • Validate configurations from field production issues to duplicate reported product defects
  • Use SDLC processes to validate product code & organize testing according to product specifications and design documents
  • Systems administration for lab systems used for QA & unit-testing of product maintenance (Windows, RH Linux, & AIX).