George Crittenden
ServiceNow DevOps Engineer
Professional Status
Consultant
Available
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 9 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.
Technical Support Engineer (Contract)
SYMANTEC
January 2010
to August 2010
- Provide software technical support, applications tuning, & systems administration for enterprise IT audit & policy management products (Control Compliance Suite) for UNIX & Windows platforms.
Detailed Description
- Troubleshoot & debug application failures on enterprise Windows & Unix systems
- Deliver training on product features (Active Directory Reporting) for internal & external audiences.
- Customize virtual machine configurations for lab system validation (VMWare 3.x, 4.x)
- Compose reporting automation to provide status details for field support issues
- Validate configurations from field production issues to duplicate reported product defects
- Use SDLC processes to validate product code & organize testing according to product specifications and design documents
- Systems administration for lab systems used for QA & unit-testing of product maintenance (Windows, RH Linux, & AIX).