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George Crittenden

ServiceNow DevOps Engineer

George Crittenden
Professional Status
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 9 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.

IT Operations Process Lead

Hewlett Packard Enterprise
October 2020 to July 2021
  • Coordinate requirements gathering for ServiceNow system integrations, platform optimizations, & work reduction through automation.
  • Develop operations runbook documentation, Steer process improvement efforts, & Help drive standardization in Agile development practices.
Detailed Description
  • Design automated software and product upgrades, change management, & release management solutions
  • Develop ServiceNow dashboards & reporting to aid troubleshooting & visualization of systems performance
  • Coordinate CMDB maintenance & Data Loads (via Import Sets & manual CI Bulk Edits)
  • Consolidate existing Catalog Items into bundled Order Guides to reflect simplified business processes
  • Engage with development to test software for reliability and scale, ensuring minimal refactoring or changes
  • Troubleshoot priority incidents, facilitate blameless post-mortems, & ensure permanent closure of incidents
  • Organize SDLC development tasks, testing of user-reported solution defects and feature enhancement requests