As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 5 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.
Provide application development & operational change management tasks for ServiceNow enterprise infrastructure to minimize customer outages and service impacts within federal IT project operations (DOD USAF).
Develop ServiceNow feature enhancements, remediate defects, & implement infrastructure integrations as part of interactive Agile development process.
Organize SDLC development tasks & testing of user-reported solution defects & feature enhancement requests
Coordinate application release deployments for self-hosted ServiceNow ITSM implementation (J2EE/Apache/Tomcat)
Align change management scheduling of systems maintenance, enhancements, & vendor fixes into production environments
Coordinate defect reporting & resolution of operation issues with 3rd Party application development & vendor support
Publish feature summary documentation & training content videos for application end users & stakeholders
Contribute to Continuous Improvement processes & procedures including automation and documentation