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George Crittenden

ServiceNow DevOps Engineer

George Crittenden
Professional Status
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 9 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.

Enterprise Architect

July 2021 to September 2023
  • Establish approaches for integration of enterprise processes, data, & applications with the ServiceNow platform.
  • Develop ServiceNow feature enhancements, remediate defects, & diagnose infrastructure integrations as part of Agile development process.
Detailed Description
  • Integrate, develop, & grow the ServiceNow platform as operational process and data hub
  • Organize SDLC development tasks (Scrum Lead) & testing of user-reported solution defects & feature enhancement requests
  • Configure & build technical solutions within ServiceNow which maximize reusability & create low technical debt
  • Develop Service Portal Catalog Items & Record Producers compliant with stakeholder requirements
  • Coordinate CMDB maintenance & Data Loads (via Integration Hub ETL, & Import Sets)
  • Advise organization stakeholders on ServiceNow platform best practices to create lasting value & enhanced experiences
  • Coordinate requirements review with business & process leaders to ensure solution suitability for existing IT ecosystem
  • Construct framework to help instantiate & manage organizational Citizen Developer Community for ServiceNow
  • Mentor resources to collaborate buildout of internal & external customer support on the ServiceNow platform.