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George Crittenden

ServiceNow DevOps Engineer

George Crittenden
Professional Status
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 9 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.

Lead Engineer

March 2014 to May 2015
  • Provide 24/7 systems support & enterprise infrastructure management designed to minimize customer outages and service impacts.
  • Responsible for monitoring core infrastructure services & resolving global break fix issues aligned within CCB CTO organization including Distributed, Storage, Mainframe, & Batch operations.
Detailed Description
  • Coordinate systems administration activities for production enterprise J2EE systems (WebSphere/Apache/Tomcat)
  • Systems administration for production server systems (Solaris, AIX, RH Linux, & Windows)
  • Manage application-centric data center network service activations and suspensions (Cisco ANM/AppViewX)
  • Coordinate workflow tuning for proprietary BPM applications [Pega Rules Process Commander (PRPC) framework]
  • Validate application performance & SLA compliance via vendor tools & custom instrumentation (Tivoli/SPLUNK/log analysis)
  • Coordinate defect reporting & resolution of operation issues with application development & software vendors
  • Align change management scheduling of systems maintenance, enhancements, & vendor fixes into production environments
  • Coordinate systems tuning for enterprise monitoring: (Tivoli, Netcool) & batch operations: (Control-M / Autosys / ITPAM)
  • Customize SQL updates for production databases (Oracle, Sybase) relevant to banking back-office operations
  • Contribute to Continuous Improvement processes & procedures including automation and documentation