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George Crittenden

ServiceNow DevOps Engineer

George Crittenden
Professional Status
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 9 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.

Technical Support Analyst [WebSphere Administrator]

August 2003 to January 2008
  • Provide WebSphere J2EE e-commerce technical support, applications tuning, & administration for PATROL (Unix & Windows) & MAINVIEW (z/OS) family of management products (WebSphere & MQ).
Detailed Description
  • Organize testing of WebSphere Network Deployment multi-node cell configurations with cluster and J2EE Failover support
  • Analyze WAS runtime metrics to determine tuning recommendations for heap size & garbage collection
  • Coordinate installation, configuration, & deployment of application packages (AIX, Solaris, HP-UX, Linux, Windows, z/OS ).
  • Provide JACL & Jython scripting automation to support administrative configurations and application deployment.
  • Coordinate product integration testing, delivery of product enhancements & patches for z/OS & distributed platforms
  • Troubleshoot problems with application message queuing to WebSphere MQ infrastructure.
  • Publish status communications & product reporting to SharePoint intranet repository.