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George Crittenden

ServiceNow DevOps Engineer

George Crittenden
Professional Status
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 9 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.

Systems Programmer

February 1998 to October 2000
  • Customized PATROL EAI systems management framework on UNIX & Windows platforms to develop & implement aspects of Enterprise Monitoring, Management, & Reporting solutions.
Detailed Description
  • Implement SNMP & shell scripting to integrate monitoring of applications & network infrastructure.
  • Integrate monitoring tools (BMC PATROL, HP OpenView, Concord Network Health, Control-M) into systems framework
  • Integrated event management, automation, & notifications into HP OpenView infrastructure monitoring
  • Coordinated batch scheduling (Control-M) for distributed systems jobs automation, shell scripts, and file transfers
  • Managed event correlation within HP OpenView to interpret infrastructure dependencies
  • Communicate scope of integration to Operations, Sales, and Executive audiences.
  • Composed documentation detailing administrative tasks, systems functionality, and integration.
  • Implement monitoring & SQL tuning for Oracle Applications suite used for corporate financial reporting