George Crittenden
ServiceNow DevOps Engineer
Professional Status
Consultant
Available
About Me
As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 6 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.
Skills
ServiceNow Specialties
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Modules
ITSM (Incident, Request, Problem, Change, SLM, Service Catalog, Service Desk, Asset) ITOM (Discovery, Orchestration, Event Management, Service Mapping) Performance Analytics, CMDB, Knowledge, SCRUMAdvanced
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Integrations
Web Services, eBonding, LDAP, MID Servers, SSOAdvanced
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Development
Dashboards, Business Rules, Reporting, Workflow administration, Form/UI configurations, Notifications, data importsAdvanced
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Scripting
Client scripts, Background scripts, ServiceNow platform scripting API’s (SOAP, REST, etc.)Advanced
ServiceNow Development & Integrations
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Javascript
Good
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HTML
Advanced
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User Interface
Advanced
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System Monitoring
Advanced
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System Administration
Advanced
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MID Servers
Advanced
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Custom Scripting
Advanced
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MySQL
Good
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Microsoft SQL Server
Advanced
System Administration
- HP-UX (10.x, 11.x), Solaris (8, 9, 10), AIX (4.2, 5.3, 6.1), Linux (6.2, 7.2, 9), Netware (3.x, 4.x), Windows 2008
Operating Systems
- Set-Up & Configuration (UNIX, Linux, z/OS, Windows, OS/2, Cisco IOS)
Programming
- SQL, PL/SQL, HTML, Javascript, ASP, PERL, Shell scripts, Visual Basic, C, Java, JCL, C#, VB.Net
Vendor Tools
- HP OpenView (OVO, NNM), SolarWinds, IBM Tivoli, Cisco Works, Cisco CallManager (VOIP), Microsoft SCOM, NetCool, Nagios, Splunk
- J2EE (IBM WebSphere 5.x, 6.x, 7.x, 8.x), ImageMark TM, Rational ClearQuest, Netview, Control-M, Autosys, NetBackup (5.x, 6.x, 7.x)
- Peregrine, Remedy, AccuRev, JIRA, MedAptus, Cisco ANM, AppViewX, ITPAM, Pega PRPC, ServiceNow, Courion, Nimsoft
Miscellaneous Skills
- ITIL Service Management , Change Management, Project Management (SDLC), MS Office, MS Project,
- MS Visio, MS SQL Server, Oracle, Sybase, SharePoint, VMWare ESX (2.x, 3.x, 4.x), Citrix, BMC PATROL,
- TCP/IP, ODBC, SNMP, HTML, Javascript, ASP, VbScript
Certifications
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ServiceNow Certified System Administrator (Candidate ID: 21205636)
Advanced training detailing the configuration, implementation, and maintenance of the ServiceNow ITSM platform solution.
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CompTIA Security+ (Candidate ID: COMP001021577038)
Enterprise IT security training in operations troubleshooting & best practice techniques for risk management, risk mitigation, threat management, & intrusion detection.
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Cisco CCNP Certification (Cisco Certified Network Professional ; Cisco ID: CSCO11648470)
Advanced training in diagnostics & resolution strategies for Cisco-based Wide Area Networks. Configuration management training for Cisco routers & switches in multi-protocol networks.
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IBM Enterprise Server Certificate Program
Training in systems operation techniques through the usage of TSO, ISPF, JES, & SDSF on enterprise mainframe systems. Administrative scope included assembly programming, COBOL coding, & JCL batch programming procedures for z/OS systems environments.