As a long-time DevOps Engineer (15+ years), and now a ServiceNow Developer/Admin for 6 years, I have significant experience working with various systems, integrations, and successfully completing projects to serve assorted IT infrastructure stakeholders.
Provide application development & operational change management tasks for ServiceNow enterprise infrastructure to minimize customer outages and service impacts within federal IT project operations (DOD USAF).
Develop ServiceNow feature enhancements, remediate defects, & implement infrastructure integrations as part of interactive Agile development process.
Organize SDLC development tasks & testing of user-reported solution defects & feature enhancement requests
Coordinate application release deployments for self-hosted ServiceNow ITSM implementation (J2EE/Apache/Tomcat)
Organize CMDB maintenance & Data Loads (via Import Sets & manual CI Bulk Edits)
Develop Service Portal Catalog Items & Record Producers compliant with stakeholder requirements
Align change management scheduling of systems maintenance, enhancements, & vendor fixes into production environments
Coordinate defect reporting & resolution of operation issues with 3rd Party application development & vendor support
Publish feature summary documentation & training content videos for application end users & stakeholders
Contribute to Continuous Improvement processes & procedures including automation and documentation
Provide application testing & software technical support for image payment processing operations (ImageMark Transaction Manager) used to verify banking transaction integrity for UNIX & Windows platforms.
Troubleshoot & debug ImageMark application failures on enterprise Windows & Unix systems.
Perform modeling and simulations to verify enterprise ImageMark program deployments.
Validate test data preparation & review test program debugging instrumentation output.
Coordinate defect reporting & resolution of operations issues with partner software vendors.
Use SDLC processes to validate product code & organize testing according to product specifications and design documents.
Systems administration for lab systems used for QA & unit-testing of product maintenance (Windows, Solaris, & Linux).
Coordinate SQL updates for Sybase databases relevant to balancing integrity for banking transaction processing.
Align schedule of vendor product fixes published via FTP for installation into production & test environments.
Customize VMWare (4.x) virtual machine configurations for lab system validation